SHIPPING, RETURNS & TERMS
Solid & Striped accepts payment in the form of Visa, MasterCard, Discover, American Express, and PayPal.
A sales tax is only applicable to merchandise shipped to a New York address. For purchases made online but shipped outside of New York, the purchaser is liable for any taxes owed.
SHIPPING AND HANDLING
Solid & Striped ships to both U.S. and international addresses. To estimate the total delivery time for your order, please allow one to two business days for your order to be processed, in addition to the time indicated by your preferred shipping method (FedEx Ground, FedEx Overnight, International). Orders are processed and delivered Monday through Friday, excluding holidays. Ground orders placed before 2pm EST will be shipped the same day as the order was placed. Overnight orders placed before 3pm EST will be shipped the same day as the order was placed. All custom & duty fees and taxes are the customer's sole responsibility. Allow up to two weeks for custom embroidery orders to be fulfilled.
As soon as your order has been shipped, a shipping confirmation will be emailed to you. In the email, we provide you with a FedEx tracking number. If you have any questions about your order, please contact us at firstname.lastname@example.org.
If for any reason you are not happy with your purchase, you may return the items within 15 days of the original purchase date for a refund less the original shipping charges. This does not apply to monogrammed swimsuits - all custom embroidered sales are final.
Domestic returns will receive a prepaid return shipping label in your original packaging. Should you dispose of this, you are responsible for your return shipping. Please include your order number in your return shipment. Send all returns to:
Bergen LogisticsAttn: Solid & Striped Returns7300 West Side AveNorth Bergen, NJ 07047
All items must be returned in the original condition and packaging they were sent with the tags attached. Make sure to include the original invoice with your return. We reserve the right to refuse returns on items that have been worn, soiled, laundered or altered in any way. Sale items are final sale. Shipping and handling charges for the first domestic return will be complimentary. In the event of an additional return, shipping charges will apply. We are not responsible for customer returns that are damaged or lost in transit. Please allow 2 weeks from the time you send your order for your return to be processed. We will notify you via email once your return has been processed.
If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item and send you a confirmation email. All custom embroidery sales are final and non-exchangeable.
COMMENTS AND OTHER SUBMISSIONS
We welcome your comments and feedback regarding our Site, our products and our services (collectively, “Comments”). Any Comments posted or sent to the Site shall be and will remain the exclusive property of Solid & Striped. Submission of any Comments to the Site shall be deemed an assignment to Solid & Striped of all intellectual property rights, titles and interest in and to such Comments. Such Comments will not be treated as confidential information. Solid & Striped shall have all rights to use, reproduce, publish, distribute and otherwise disclose such Comments for any purpose without restriction without providing any compensation to you.
PRODUCT INFORMATION AND AVAILABILITY
Solid & Striped attempts to be as accurate as possible; however, we do not warrant that product descriptions or other content of this Site is accurate. In addition, the actual colors you see will depend on your monitor. We apologize for any inconvenience this may cause you. If you receive a product that is not as described, you may return it in its original condition. Please see our return policy. Product availability is not guaranteed. If a product is not available when your order is processed we will notify you by email.
This Web Site may be accessed from countries other than the United States. This Web Site may contain products or references to products that are not available outside of the United States. Any such references do not imply that such products will be made available outside the United States. If you access and use this Web Site outside the United States you are responsible for complying with your local laws and regulations.
Despite our best efforts, items on our Site may occasionally be mispriced. Solid & Striped shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Solid & Striped shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If payment has already been made or if the credit card has already been charged for the purchase and the order is cancelled, Solid & Striped shall promptly credit the credit card account in the amount of the incorrect price.
Your use of this Site is at your risk. The materials and services provided in connection with this Site are provided "as is" without any warranties of any kind. Neither we nor any of our affiliates warrant the accuracy or completeness of the materials or services on or through this Site. The materials and services on or through this Site may be out of date, and neither we nor any of our affiliates make any commitment or assume any duty to update such materials or services. If you are dissatisfied with this Site, your sole remedy is to discontinue using this Site. Any material downloaded or otherwise obtained through the use of this Site is done at your own discretion and risk and you will be solely responsible for any damage that results from the download of any such material. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law.
LIMITATIONS OF LIABILITY
We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Site or your downloading of any materials, from this Site.
In no event will we, our respective officers, directors, employees, shareholders, affiliates, parent corporations, agents, successors, assigns nor any party involved in the creation, production or transmission of this Site be liable to any party for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this web site, any web sites linked to this web site, or the materials, information or services contained at any or all such web sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law.
These Terms supersede any other agreement between you and us to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms will be governed by and construed in accordance with the State and Federal laws of the State of California, without giving effect to any principles of conflicts of laws.
You agree to defend, indemnify and hold Solid & Striped and its respective officers, directors, employees, shareholders, affiliates, parent corporations, agents, successors and assigns harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of this Site.
You or we may suspend or terminate your use of this Site at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Site at any time without notice.
If you do not understand any of the foregoing Terms or if you have any questions or comments, please contact us via email at email@example.com, by phone at 646.612.7727 or write to us at the following address: