FAQs
Checkout
What payment methods do you accept?
We currently accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay and Apple Pay. We also offer Klarna and Shop Pay & Shop Pay Installments as buy now, pay later options.
What are your Domestic delivery options?
We offer the following US domestic delivery options:
Shipping:
$10 FedEx 2-Day Shipping. Free for orders $150+ or Cabana/Bungalow Rewards Program members
$35 FedEx Standard Overnight - arrives by EOD the following day. Free for Bungalow Rewards Program members.
$50 FedEx Priority Overnight - arrives by 10AM the following day. Free for Bungalow Rewards Program members.
Orders received before 2PM Eastern Time will be processed and shipped the same day. Orders received after 2PM Eastern Time will be processed and shipped the next business day. Example: If you placed your order on a Wednesday and need your order by Friday; we recommend placing your order before 2PM Eastern Time with overnight shipping, as non-expedited orders typically are processed and shipped within 48 hours.
Local Pickup:
Free Local Pickup at our NYC & Miami stores
NYC - orders must be placed by 6PM EST Mon-Sat and 4PM EST Sun for same-day pick-up
Miami - orders must be placed by 8PM EST Mon-Sat and 6PM EST Sun for same-day pick-up
Same-Day Delivery:
Same Day Delivery from our NYC & Miami stores
Prices vary based on distance from our store
NYC - orders must be placed by 6PM EST Mon-Sat and 4PM EST Sun for same-day pick-up. Orders are deliverable within a 10 mile radius from our store located at 323 Lafayette St, New York, NY 10012.
Miami - orders must be placed by 8PM EST Mon-Sat and 6PM EST Sun for same-day pick-up. Orders are deliverable within a 15 mile radius from our store located at 701 S Miami Ave Suite 151B, Miami, FL 33130.
Do you ship Internationally?
We ship to almost every country. You can find the list here. Shipping options are chosen at checkout.
Duties and taxes are included in your order total at checkout.
We offer the following shipping options:
$15 Standard Shipping (7-14 business days) and $25 Expedited Shipping (2-5 business days) on orders under $100
$10 Standard Shipping (7-14 business days) and $20 Expedited Shipping (2-5 business days) on orders $100-$250
Free standard international shipping on all orders over $250
**Due to worldwide shipping delays with all carriers, the order may arrive later than expected**
When do I need to place an order for overnight shipping?
For domestic orders only. Orders received before 2PM Eastern Time will be processed and shipped the same day. Orders received after 2PM Eastern Time will be processed and shipped the next business day. Example: If you placed your order on a Wednesday and need your order by Friday; we recommend placing your order before 2PM Eastern Time with overnight shipping, as non-expedited orders typically are processed and shipped within 48 hours.
When will I be charged for my order?
We will collect payment upon capturing your order unless you are using a payment installments platform, such as Klarna or ShopNow Installments.
Can I use more than one promo code on an order?
Only one promotional code may be used per order. Current promotions are not valid on prior purchases. We apologize for the inconvenience.
Can I combine discount codes?
No, discount codes cannot be combined.
FAQs
Orders & Order Status
What items are excluded from promotions?
All of our classic suits and non-Solid & Striped branded products are excluded from all sitewide promotions. Please reach out to concierge@solidandstriped.com with any specific promotion-related questions.
Can I receive a price adjustment for an order I placed before a promo started?
Price adjustments are honored on full price items up to 7 days prior to the promotionstart date.
What is the status of my order?
You will receive an email as soon as your order ships (within 24 hours after placing your order). Order may ship quicker depending on order volume.If you do not receive a shipping confirmation, please check your spam or junk folder. If you still have not received your confirmation, please contact us at concierge@solidandstriped.com. Please note, if an order was placed on Saturday or Sunday, the order will not ship out until Monday.
For International orders, you can track here: https://web.global-e.com/Order/Track/oQlk
I placed an order with pre-order and non pre-order items. When will I receive my order?
If you placed an order with pre-order and non pre-order items, your entire order won't ship until the last pre-order item is available to ship. Please contact us at concierge@solidandstriped.com if you have additional questions about your order status.
How do personalized orders work?
Personalized orders are final sale. Please allow 2-3 additional business days for your personalization to be completed before it is shipped. Once shipped, you will receive your order within 2 businessdays.
Can I change or cancel my order?
We aim to process and ship orders as quickly as possible. As a result, we are unable to edit or modify orders. However we can cancel orders if they have not shipped. Once orders have been shipped and issued a tracking number, they can no longer be cancelled. In any case, please email concierge@solidandstriped.com and we will do our best to assist you.
Can I change my shipping address?
Please reach out to concierge@solidandstriped.com with your order number and shipping address. Shipping addresses can only be updated if the order has not been shipped.
How can I track my order?
Once your order has shipped, you will receive a separate email with your tracking details. We also recommend checking your junk mail for a confirmation email and tracking details as they are two separate emails. If you have not received tracking details, please reach out to concierge@solidandstriped.com.
For International orders, you can track here:https://web.global-e.com/Order/Track/oQlk
What if an item(s) is missing from my order?
We're sorry you have not received your complete order. Your order may have been partially shipped due to an item being out of stock.
Please email concierge@solidandstriped.com and provide your order number for best assistance.
What if my package is lost?
We recommend contacting FedEx as they sometimes update tracking details as falsely being delivered when they have not been delivered. They will be able to confirm with their driver if it was left at your address or will be delivered the next business day. If they can not provide an update, please reach out to our customer service team at concierge@solidandstriped.com.
FAQs
Stores
Do you have a physical store?
Yes! We have a store in New York City. See below for store details.
NEW YORK CITY Noho
323 Lafayette St
New York, NY 10012
EMAIL: lafayette@solidandstriped.com
PHONE: 917-388-3342
STORE HOURS:
Monday - Saturday: 11AM-7PM
Sunday: 12PM-6PM