We currently accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay and Apple Pay. We also offer a buy now, pay later option called Klarna.

We ship to almost every country. Shipping options are chosen at checkout. Duties/taxes will be charged separately by the shipping carrier. For more details, please contact your local customs office/respective tax authority. 

Orders received before 2PM Eastern Time will be processed and shipped the same day. Orders received after 2PM Eastern Time will be processed and shipped the next business day. Example: If you placed your order on a Wednesday and need your order by Friday; we recommend placing your order before 2PM Eastern Time with overnight shipping, as non-expedited orders typically are processed and shipped within 48 hours.

We will collect payment upon capturing your order.

Please note for payment extensions such as Try Now, you will incur several pending amount authorizations to assure Solid & Striped can capture funds at the end of your trial period. See below for additional Try Now FAQs.

Only one promotional code may be used per order. Current promotions are not valid on prior purchases. We apologize for the inconvenience.

You will receive an email as soon as your order ships (usually within 24-48 hours after placing your order). Order may ship quicker depending on order volume. Due to high order volume, we are experiencing shipping delays on 2-day shipping orders. If you do not receive a shipping confirmation, please check your spam or junk folder. If you still have not received your confirmation, please contact us at concierge@solidandstriped.com. Please note, if an order was placed on Saturday or Sunday, the order will not ship out until Monday.

If you placed an order with pre-order and non pre-order items, your entire order won't ship until the last pre-order item is available to ship. Please contact us at concierge@solidandstriped.com if you have additional questions about your order status.

Personalized orders are final sale and cannot be purchased using the Try Now program. Please allow 2-3 additional business days for your personalization to be completed before it is shipped. Once shipped, you will receive your order within 2 business days.

We aim to process and ship orders as quickly as possible. As a result, we are unable to edit or modify orders. However we can cancel orders if they have not shipped. Once orders have been shipped and issued a tracking number, they can no longer be cancelled. In any case, please email concierge@solidandstriped.com and we will do our best to assist you.

Please reach out to concierge@solidandstriped.com with your order number and shipping address. Shipping addresses can only be updated if the order has not been shipped.

Once your order has shipped, you will receive a separate email with your tracking details. We also recommend checking your junk mail for a confirmation email and tracking details as they are two separate emails. If you have not received tracking details, please reach out to concierge@solidandstriped.com.

We're sorry you have not received your complete order. Your order may have been partially shipped due to an item being out of stock.

Please email concierge@solidandstriped.com and provide your order number for best assistance.

We recommend contacting FedEx as they sometimes update tracking details as falsely being delivered when they have not been delivered. They will be able to confirm with their driver if it was left at your address or will be delivered the next business day. If they can not provide an update, please reach out to our customer service team at concierge@solidandstriped.com.

All full price items are eligible for refund within 30 days of purchase. Order will not be accepted beyond our 30 day return policy. We reserve the right to refuse returns on items that have been worn, soiled, laundered or altered in any way. Goods must be received unworn and in original condition with tags attached. Swimsuits returned missing hygiene liners will not be eligible for a refund. We encourage you to inspect your order as soon as your package arrives to ensure everything is in pristine condition. To initiate a Return click on the following link: https://returns.narvar.com/solidandstriped/returns

Your refund will be processed in up to 21 business days from the time your return arrives at our facilities. Please note: it may take up to 10 business days for your refund to be posted to your account depending on your bank. For all orders placed after July 8th, 2021, a restocking fee of $6.95 will be deducted from your refund amount. Reach out to concierge@solidandstriped.com for the latest information on your return. We will notify you via email once your return has been processed.

Items purchased online may be returned at a Solid & Striped store for refund, or exchange, as long as they fit within our regular 30 day return policy. Final sale items cannot be returned in-store or online for a refund or exchange. In-store purchases cannot be returned online. 

FINAL SALE: Items purchased on sale are FINAL SALE. Orders purchased on sale CANNOT be returned for a refund, web credit or exchange. 

We do not offer exchanges on orders. We recommend returning your full price item for a refund and placing a new order for your desired product. Orders being returned, as we do not offer exchanges, will forfeit any promotional discounts as we’re unable to honor promotions outside the promotional period. We will not accept items marked FINAL SALE for return. FINAL SALE items cannot be returned for a refund, web credit or exchange - there are no exceptions.

Items purchased on sale are FINAL SALE. Orders purchased on sale CANNOT be returned for a refund, web credit or exchange.

We do not offer return service labels for international orders. You may send you order back using a carrier of your choice to the following address:

SOLID AND STRIPED
Attn: Returns Dept
300 Carol Place
Moonachie, NJ 07074

Items purchased online may be returned at a Solid & Striped store for refund, or exchange, as long as they fit within our regular 30 day return policy. Final sale items cannot be returned in-store or online for a refund or exchange. In-store purchases cannot be returned online.

All items purchased at a sample sale are FINAL SALE. For further assistance, please contact the sample sale company you purchased the item from.

We recommend contacting concierge@solidandstriped.com immediately after receiving your order with your order number and images of damage or defective product.

Yes! We have a store in New York City. See below for store details.

NEW YORK CITY
Noho
321 Lafayette St
New York, NY 10012

EMAIL: lafayette@solidandstriped.com
PHONE: 917-388-3342
STORE HOURS:
Monday: Closed
Tuesday-Sunday: 12PM-7PM

Additionally, we have the below Summer pop-ups.

THE HAMPTONS
EHP Resort
295 Three Mile Harbor Hog Creek Rd, East Hampton, NY 11937
Monday - Wednesday 8AM-5PM
Thursday - Sunday 8AM-8PM
Open July 1st - August 15th

SoulCycle
264 Butter Ln, Bridgehampton, NY 11932
Friday & Saturday 7:30AM - 1PM & 4PM-6PM
Sunday 7:30AM-2:30PM
Open July 23rd - August 8th

NANTUCKET
The Faraway
29 Centre St, Nantucket, MA 02554
Monday - Wednesday 11AM-6PM
Thursday - Sunday 10PM-7PM
Open July 1st - 31st

Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use Klarna to pay for your purchase, choose Klarna in the checkout. Your purchase will be split into 4 interest-free payments. The first payment will be taken from your credit or debit card when your order is shipped. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later. Read more here.

If your basket is eligible for 4 interest-free payments with Klarna, you will be able to select Klarna as a payment method during checkout. After your order is shipped, you will be charged for the first quarter of the total amount. Klarna will send a notification once the payment has been processed. You will be informed ahead of time before the next payments.

To sign up, you will need:
1. A US-issued debit or credit card
2. To be 18 years of age or over
3. An SMS-capable phone number
4. A US residential address

You can live chat with Klarna’s customer service agents 24/7 to confirm payment.

Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, AMEX, Discover). Please note, prepaid cards are not accepted.

Cancellations are subject to our cancellation policy. To cancel your order, please contact us. Once we have confirmed the cancellation, Klarna will update your payments accordingly and you can check the status of your payments anytime via Klarna’s site or in your Klarna app. Refund processing times vary and can take up to 14 days depending on your financial institution. To check the status of your refund, please confirm first we have updated your payments accordingly and check if you might have already been refunded to your original payment method. If 14 days have passed since the issue of credit and you are still missing your refund, please contact Klarna for further support.

Yes. If you want to pay the outstanding balance of your purchase early, simply log in at the top of the page, go to the order page, and select “Pay off early”.

If you have paid for your order with a card, the refund will be made to the same card. Returned or cancelled orders should first be registered with the online store. The refund will be processed within the next 14 days of the online store logging the returned or cancelled order.

Once we have received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

You can live chat with Klarna’s customer service agents 24/7 to request that your contact details be updated. Please quote your statement number if you have received a statement by post.

Klarna will automatically attempt to collect payment for your payments purchase from the card that you entered at checkout. You can find out when your payments will be collected in the email that you received at the time of purchase or by logging into your Klarna account.

If the automatic payment fails, Klarna will try again after 7 days. If this payment also fails, Klarna will make another attempt after a further 7 days (14 days after the date of the first attempt). Your credit score will not be impacted by using Klarna’s payments product even if you have failed to pay on time.

Our Try Now program allows you to try your favorite items on at home before you buy them.

Choose up to 8 items to try at home (at no initial cost) for a 7-day period. Keep what you want and return the rest. Your card is charged for the items you kept once your return is received at the warehouse or after 30 days.

Your trial begins when your items are delivered. We'll authorize your card at checkout - which does set aside funds for the full amount of the order - but you won't be charged until after the end of your trial.

Don't love it? Send any items you don't want back to us. From there, the authorization on your account will be released within a few business days (bank processing time), and you'll only be charged for what you keep.

Credit cards and debit cards are currently eligible for this program. Gift cards not accepted. 

We validate your card through an authorization for full amount of the order. You'll see a pending authorization on your statement, but rest assured that's not a charge. We'll only charge your card for the items you decide to keep at the end of your trial period.

We periodically revalidate your card throughout your trial. In these instances, you will see your original authorization disappear, replaced with a new pending charge. Some banks take a few business days to drop the original authorization, so you may see two pending charges for a day or two. Rest assured we will only charge you for the items you keep after you've had a chance to try them. Note that we will charge your card before the end of your trial if we are unable to maintain the authorization (if the financial institution declines the hold or due to insufficient funds). 

Authorizations, or holds, are what we use to confirm your ability to pay for items if you choose to keep them. They appear on your statement as pending charges. Similar to when a hotel puts a hold on your credit card, we release the funds after checkout and only charge you for the items you kept.

While you cannot use the funds that are being held, that money has not been transferred, and is not taken out of your account. If you decide not to keep your items, you can send them back, and the hold on your card will simply be released.

Each bank displays a hold differently. Depending on the bank, a hold will appear with a “pending” tag, in italicized font, or a lighter font color.

If you use a debit card, your issuing bank will prevent you from using or transferring those funds. If you use a credit card, your issuing bank will decrease the amount of credit available to you.

Note that some issuing banks take 24+ hours to release holds, in which case you may see two pending holds on your card for a short period of time.

In order to guarantee that we receive the funds, the authorization may be renewed every 5 days for the duration of the trial period depending on your credit card. Some issuing banks take 24+ hours to update the UI of your statement, in which case it may look like there are two pending holds on your card for a short period of time. However, rest assured, only one authorization is ever held on your card at any given point in time.

We track when the package was delivered to your house, which starts the trial period. You have until the end of your trial period to postmark returns.  

We provide an ample amount of time for any returns to arrive at our warehouse before charging your card. Once the items are returned, we inspect and update your order status so you will not be charged. Be sure to review the return policy for item condition requirements. If we determine items are not in resellable condition, you will be charged. 

No problem! Our regular return policy is still in effect.

Authorizations are refreshed periodically. When one authorization expires, we re-authorize your card, which ensures we're able to charge your card at the end of the trial period for what you keep. If the authorization fails at the time of re-authorization due to insufficient funds, our system will capture the previous authorization as part of fraud prevention protocol.

Not to worry, our regular return policy is still in effect, so if there are items you’d like to return, you will still be eligible for a refund.